Account Manager, Partner Strategy, Communication and Technology

About the role

The World Economic Forum is seeking an Account Manager (Partner Lead) for the Communications & Technology industry. This individual will act as a trusted advisor to senior executives from Partner companies, guiding them towards impactful engagement in the Forum's initiatives and communities.

Responsibilities

• Build and maintain executive-level relationships with senior partnership sponsors (such as Heads of External Affairs, Strategy or Partnerships) from Partner companies, acting as their trusted advisor and primary point of contact.
• Develop industry and company intelligence, producing executive briefings and insights to inform partner engagement and Forum strategy.
• Develop and execute strategic account plans that align partner priorities with the Forum’s mission and global agenda.
• Identify and orchestrate executive engagement opportunities, connecting Partner executives with relevant Forum Centres, initiatives, and leadership.
• Continuously assess partnership health, identifying risks and opportunities, and taking proactive measures to enhance engagement and retention.
• Ensure accurate documentation of Partner updates and engagement in Salesforce, promoting transparency and collaboration across teams.
• Work collaboratively with colleagues across the Forum’s Centres and regional teams to deliver a One-Forum experience for partners.
• Contribute to the professionalization of account management through knowledge sharing, process improvement, and adoption of digital tools.

Requirements

• A strong blend of strategic thinking and relationship management, combined with a deep understanding of the Communications & Technology industry.
• Industry Intelligence & Strategic Planning: Deep understanding of industry trends, company strategies, and market shifts; strong critical thinking and synthesis skills; translates insights into actionable plans.
• Executive Communication & Partnership Development: Skilled communicator capable of engaging at CxO level with credibility and diplomacy; builds trusted relationships and conveys the Forum’s value proposition effectively.
• Partnership Planning & Performance: Designs and monitors account plans with clear goals and measurable impact; proactively identifies and prioritizes risks and opportunities to enhance partner engagement.
• Cross-Functional Leadership & Collaboration: Collaborates across teams to ensure a unified partner experience; contributes to continuous improvement of account management practices.

Qualifications

• Bachelor’s degree or equivalent; advanced degree a plus.
• Minimum of 7 years of professional experience in account management, consulting, or client-facing roles, ideally within technology, telecommunications, or digital infrastructure.
• Proven ability to engage with and influence senior executives (C-suite level) on strategic topics.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable insights.
• Excellent communication and interpersonal skills, able to convey complex ideas clearly and persuasively.
• Experience working in matrixed organizations and aligning cross-functional teams.
• Strong service orientation, entrepreneurial mindset, and the ability to navigate ambiguity proactively and effectively.
• Fluency in English; proficiency in another major language is an asset.
• Willingness to travel up to 30% for Partner visits and Forum events.

Benefits

The World Economic Forum offers a competitive annual salary range of $135,000-$150,000 in New York and San Francisco.

Pay

The annual salary range for this role is $135,000-$150,000 in New York and San Francisco.

Schedule

This role requires the ability to work on site 3 days per week per company policy.