Account Manager - Parking Operations

Salary Range: $55,000.00-$62,000.00 annually, plus incentive bonus potential up to 15% of salary. Work modality: on location in Hartford, CT.

About the Role

This position is responsible for all aspects of parking operations, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus as a top asset.

Ideal Experience

• Progressive management experience with front-line team oversight
• Established experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required

Responsibilities

• Develop and train supervisors and line-level employees
• Review and approve work schedules to ensure adequate coverage while minimizing expenses
• Develop and maintain strong client relations and attend client meetings
• Assist supervisors in handling customer complaints and day-to-day operational issues
• Manage and submit employee, operations, and payroll reports
• Oversee the customer service program to ensure customer satisfaction
• Develop budgets and monitor financials to meet business goals
• Review and evaluate audits to ensure integrity of revenue control
• Ensure compliance with company policies and procedures, as well as those of our client
• Respond to operational issues when needed (at times, after normal business hours)
• Maintain the highest professional and ethical standards for both our organization and our client

Skills and Abilities

• Motivated individual willing to take on new challenges
• Management experience in the Parking, Customer Service, and/or Hospitality Industries
• “Roll-up-the-sleeves and get-stuff-done” attitude; organized, honest, and thoughtful
• Self-sufficient, resourceful, and decisive
• Flexible schedule; position may require working weekends and holidays
• Impeccable conversational and written communication skills
• Exceptional interpersonal skills and ability to achieve extraordinary results
• Excellent computer skills, including Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ADP

Benefits

• Fantastic opportunities for career growth—we always look to promote from within first
• Free parking while working at your assigned Propark location(s)
• Very generous time off allowances: holidays, vacation, wellness, and an extra day off for your birthday
• Priority-driven culture that is supportive, engaging, empowering, and celebratory
• Company that values diversity, inclusion, and belonging
• Fun and progressive work environment with strong direction and empowerment to complete objectives
• Learning opportunities through our internal training program—Propark Think Phenomenal
• Comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances (including pet insurance)
• Free and confidential employee assistance program (EAP) providing 24/7 support and resources to employees and their families

About Us

Propark Mobility creates the perfect parking moment for every guest. We make each day great—together, fostering an exciting work atmosphere with a culture focused on supporting and celebrating each other. Founded in 1984 with one lot in Hartford, CT, Propark Mobility now operates over 750+ locations throughout the U.S. and is on a 5-year plan to quadruple in size.