Account Manager - Parking Operations

About the Role

This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team in Anaheim, CA. The role requires a full-time, in-office schedule with the flexibility to work weekends and holidays.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Requirements

• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Previous parking industry experience, with a hospitality focus as a top asset.
• Bachelor’s degree with a concentration in business is helpful but not required.
• Flexible schedule, including availability for weekends and holidays.

Skills

• Motivated individual willing to take on new challenges.
• Management experience in the Parking, Customer Service, and/or Hospitality Industries.
• “Roll-up-the-sleeves and get-stuff-done” attitude; organized, honest, and thoughtful.
• Self-sufficient, resourceful, and decisive.
• Impeccable conversational and written communication skills.
• Exceptional interpersonal skills and ability to achieve extraordinary results.
• Excellent computer skills, including Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ADP.

Benefits

• Competitive salary of $72,800 annually, plus incentive bonus potential up to 15% of salary.
• Free parking while working at your assigned Propark location(s).
• Very generous time off allowances: holidays, vacation, wellness, and an extra day off for your birthday.
• Comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances (including pet insurance).
• Free and confidential employee assistance program (EAP) providing 24/7 support and resources.
• Fantastic opportunities for career growth—priority given to internal promotions.
• Priority-driven culture that is supportive, engaging, empowering, and celebratory.
• Learning opportunities through Propark’s internal training program, Propark Think.

About Us

Propark Mobility is an industry-leading company that began with one lot in Hartford, CT in 1984. Today, we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size. We create an exciting work atmosphere with a culture focused on supporting and celebrating each other. Our team members enjoy a positive work environment deeply committed to our simple driving goal: create the perfect parking moment for every guest.