Account Manager - Parking Operations

Salary Range: $65,000.00–$75,000.00 annually, plus incentive bonus potential up to 15% of salary. Work modality: in office, full-time.

About Us

Propark Mobility creates the perfect parking moment for every guest. Founded in 1984 with one lot in Hartford, CT, we now operate over 750 locations across the U.S. and are on a five-year plan to quadruple our size. Our culture is supportive, engaging, empowering, and celebratory, with a deep commitment to diversity, inclusion, and belonging.

About the Role

As the Account Manager, you will oversee all aspects of the operation—shuttle fleet management, self-parking, valet services, and your location team. This role requires progressive management experience with front-line team oversight and a hospitality mindset.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations; attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company and client policies and procedures.
• Respond to operational issues when needed, including after normal business hours.
• Maintain the highest professional and ethical standards for both our organization and our client.

Requirements

• Previous parking industry experience; hospitality focus is a top asset.
• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.
• Flexible schedule; position may require working weekends and holidays.

Skills & Abilities

• Motivated individual willing to take on new challenges.
• “Roll-up-the-sleeves and get-stuff-done” attitude; organized, honest, and thoughtful.
• Self-sufficient, resourceful, and decisive; views challenges as opportunities.
• Impeccable conversational and written communication skills.
• Exceptional interpersonal skills and ability to achieve extraordinary results.
• Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and ADP.

Benefits

• Fantastic opportunities for career growth—we always look to promote from within first.
• Free parking while working at your assigned Propark location(s).
• Very generous time off allowances: holidays, vacation, wellness, and an extra day off for your birthday.
• Priority-driven culture that is supportive, engaging, empowering, and celebratory.
• Learning opportunities through our internal training program, Propark Think.
• Phenomenal benefits package, including medical, dental, vision, and 8 supplemental insurances (including pet insurance).
• Free and confidential employee assistance program (EAP) providing 24/7 support and resources to employees and their families.