Account Manager Off-Price & Emerging Channels

Position Summary

Mud Pie is a leading lifestyle brand specializing in home décor, gifts, and apparel. We are seeking an Account Manager to support our Off-Price & Emerging Channels. This role will be part of our National Sales team.

Essential Duties and Responsibilities

• Manage and grow a portfolio of assigned Off-Price & Emerging Channel accounts, achieving established sales and revenue goals.
• Develop and execute account strategies to drive sales growth, strengthen customer relationships, and identify new business opportunities.
• Maintain and expand existing customer business through exceptional account management and proactive communication.
• Partner cross-functionally with Merchandising, Product Development, Customer Experience, Accounting, Finance, Warehouse, and Logistics teams to deliver a seamless customer experience and achieve business objectives.
• Prepare and deliver compelling customer presentations, including seasonal line reviews, product introductions, and business reviews.
• Serve as the lead representative during customer meetings, onsite visits, and trade shows.
• Provide day-to-day account support, including:
• Responding to customer inquiries regarding orders, samples, inventory availability, and product information.
• Monitoring sales reports and product performance to identify trends and opportunities.
• Resolving customer issues related to pricing, credits, order processing, shipping, and fulfillment.
• Communicating product updates, assortment changes, and key business initiatives.
• Cooking order planning and support forecasting activities to maximize sales opportunities.
• Maintain accurate account information, pricing, and product data while ensuring a high level of customer satisfaction.

Requirements

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• 3–5 years of experience in account management, wholesale sales, or retail account management.
• Experience managing Off-Price retailers or emerging retail channels is preferred.
• Experience within the gift, home décor, apparel, fashion, infant, or other consumer products industries is preferred.
• Strong understanding of wholesale business operations and customer relationship management.
• Excellent verbal, written, and presentation skills.
• Highly organized with exceptional time management skills and the ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with strong analytical and problem-solving skills.
• Self-motivated, results-oriented, and comfortable working independently while collaborating across teams.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint; experience with ERP or CRM systems is a plus.
• Able to travel approximately 20% of the time.