Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

About the Company

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States. As a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, offering opportunities for advancement for individuals looking for career progression.

About the Role

The Account Manager of Client Services cultivates and maintains ongoing strategic relationships with clients. This position entails 75% travel, with an ideal location to reside within the Iowa territory. The schedule is Monday through Friday, with hours dependent on business needs.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process, working directly with key internal partners to achieve timely responses and set proper expectations for clients.
• Manages client base through the company’s CRM software, tracking and managing activities, issues, tasks, contacts, and other client communications.
• Owns your Client Book of Business—be the subject matter expert and communicate critical quality measurements to address customer needs, delivering world-class service.
• Provides pharmacy service, performance, and reporting data; prepares reports, monthly and quarterly business review materials, and facilitates client engagement calls.
• Conducts routine training and provides educational materials to facilitate compliance with PharMerica procedures, tools, and resources.
• Works with client support services to lead the onboarding of new clients and facilities, ensuring a seamless implementation.
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to ensure corporate billing and receivable standards are achieved.
• Represents PharMerica at corporate, networking, client events, and conferences.
• Conducts job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.

Requirements

• Bachelor's degree or equivalent experience.
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Ability to communicate effectively with all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills and experience in root cause analysis.
• Ability to collaborate cross-functionally and work within a team.
• Experience in project management and client-facing customer service roles.
• Strong background with the ability to manage multiple priorities and deadlines simultaneously.

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision, and life insurance benefits
• Company-paid short-term and long-term disability (STD and LTD)
• Tuition assistance and reimbursement
• Employee Discount Program
• 401k
• Paid-time off
• Non-retail/closed-door environment
• Annual Incentive Bonus: 15%

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving healthcare providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.