Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

About the Role

As a critical member of a dynamic, growing pharmaceutical services company, you will cultivate and maintain an ongoing strategic relationship with clients. This position entails 75% travel throughout the State of New Hampshire.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process. Works directly with key internal partners to achieve timely responses on all issues and sets proper expectations for clients.
• Manages client base through the company’s CRM software, including tracking and management of activities, issues, tasks, contacts, and other client communications.
• Own your Client Book of Business – be the subject matter expert and communicate critical-to-quality measurements to address customer needs, delivering world-class service.
• Provides pharmacy service, performance, and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls, and conducts routine training.
• Works with client support services in leading the onboarding of new clients and facilities to ensure a seamless implementation.
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure corporate billing and receivable standards are achieved.
• Represents PharMerica at corporate/networking/client events and conferences.
• Conducts job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, and applicable federal and state laws.

Requirements

• Bachelor's degree or equivalent experience.
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills and experience in root cause analysis.
• Ability to collaborate cross-functionally and work within a team.
• Experience in project management and client-facing customer service roles.
• Strong background with the ability to manage multiple priorities and deadlines at once.

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving healthcare providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions ensure accurate medication access, cost control, and compliance with best-in-class clinical standards.

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision, and life insurance benefits
• Company-paid short-term and long-term disability (STD and LTD)
• Tuition assistance and reimbursement
• Employee Discount Program
• 401k
• Paid-time off
• Non-retail/Closed-door environment
• Annual Incentive Bonus: 15%

Schedule

Monday - Friday, hours depend on business needs.