Account Manager of Client Services

OnePoint Patient Care (OPPC) is a nationwide, hospice-dedicated pharmacy and PBM (pharmacy benefit manager) specializing exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

About the role

We are seeking an Account Manager to support our Client Services team. Applicants can reside in, or within commutable distance to Tempe, AZ or Glenview, IL. This role primarily consists of in-office and field travel.

Responsibilities

• Deploys advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of various corporate initiatives.
• Supports the Client Services team with tasks involving customer success, such as report development, incident tracking, and presentation building.
• Works directly with key internal partners to achieve timely responses on all issues and sets proper expectations for clients.
• Manages their client base through the company’s CRM software, tracking and managing activities, tasks, contacts, and other material events with clients. Documents up-selling of products and solutions and how those relate to the overall retention strategy.
• Prepares and participates in quarterly or semi-annual Book of Business Reviews with Management.
• Collaborates with the Client Services team to serve accounts, prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training, and oversees the implementation of new facilities.
• Provides educational materials to facilitate compliance with procedures, tools, and resources.
• Works with other disciplines (credit/collections, contracting, and marketing) to ensure corporate billing and receivables standards are achieved.
• May attend corporate/networking events and conferences.
• Establishes productive, professional relationships with key personnel in partner accounts.
• Performs other tasks as assigned.

Requirements

• Bachelor’s Degree in business or related field preferred.
• Previous experience in a client management, customer service, or client support role; experience in a healthcare setting or other business-to-business environment desired.
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency.
• Outstanding problem-solving skills; experience in root cause analysis; ability to collaborate cross-functionally; experience working within a team.
• SalesForce and Axiom experience; previous experience in project management and client-facing customer service; strong background in administrative management with the ability to manage multiple priorities and deadlines.
• Strong experience in business writing.

Skills

• Customer service orientation
• Adaptability
• Interpersonal and communication skills
• Planning and organizing
• Results-driven
• Problem-solving
• Training and development focus
• Effective decision-making
• Commitment to process improvement
• Innovative
• Organizational and job knowledge

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision, and life insurance benefits
• Company-paid short-term and long-term disability (STD and LTD)
• Tuition assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement

Pay

Salary Range: USD $60,000.00 - $65,000.00 per year.

Schedule

• Monday - Friday, business hours
• Travel: 30% required