Account Manager, North America (Spanish speaking)

About the role

You'll be joining a team that's responsible for developing partner relationships. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth.

Responsibilities

• Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention.
• Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events.
• Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies.
• Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.
• Responsible for partner retention through contract renewal on better commercial terms.
• Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.
• Engaged in team collaboration to overcome ambiguity and achieve shared success.

Requirements

• Fluency in English and Spanish.
• Business and commercial acumen.
• Strong communication skills.
• Exceptional stakeholder management.
• Proven experience in live events in Account Management, Event Operations or Marketing.
• High attention to detail and resourcefulness.
• An excellent knowledge of how festivals, venues and promoters work.
• Ticketing experience is a big plus.

Qualifications

• Fluency in one of the following languages is a plus - French, German, Italian, Portuguese.

Skills

• Passionate, humble and resilient.
• Demonstrates strategic thinking with detail-oriented execution.
• A fan of music and culture.
• Humility and resilience.

Benefits

The salary range for this position is $70,000 to $85,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.