Account Manager, North America SMB

About the role

The Account Manager, North America SMB Accounts will manage and grow relationships with Accruent’s small and mid-sized business customers across North America. This role focuses on driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams.

Responsibilities

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
• Build relationships with operational and mid-level stakeholders within customer organizations.
• Act as the customer advocate internally to ensure timely resolution of issues.
• Drive contract renewals and identify opportunities for incremental growth within existing accounts.
• Promote additional SaaS modules, features, and services aligned with customer needs.
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
• Support customers in understanding the value of Accruent solutions and best practices.
• Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
• Share tips and resources to help customers maximize their investment.
• Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities.
• Provide regular updates on account performance and growth opportunities.
• Collaborate with Marketing, Customer Success, and Professional Services to deliver a positive customer experience.
• Communicate customer feedback and enhancement requests to Product Management.

Qualifications

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
• Strong communication and relationship-building skills.
• Familiarity with CRM tools such as Salesforce.

Preferred Qualifications

• Experience in asset management, facilities, or real estate-related software.
• Understanding of SaaS renewals and upsell motions.

About Accruent

Accruent is a leading provider of solutions for unifying the built environment — spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 138600 - 231500