Account Manager, Mid-Market

About the role

Middesk makes it easier for businesses to work together. Since 2018, we've been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle. Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List.

Responsibilities

• Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.
• Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
• Lead renewal conversations, proactively identifying risks and ensuring retention.
• Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.
• Collaborate with internal teams to capture customer insights and influence product improvements.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
• Experience managing mid-market customers and driving retention, renewals, and engagement.
• Strong relationship management skills, with the ability to engage both operational and executive stakeholders.
• Ability to explain technical concepts to non-technical audiences and support product adoption.
• A proactive, problem-solving mindset with a focus on helping customers succeed.

Qualifications

• Nice-to-have: Experience in financial services, risk management, or B2B compliance.
• Bachelor's Degree.