Account Manager - Mid Market

About the role

As an Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate value by building trust with executives, addressing critical challenges, and positioning Freshworks as a partner that drives measurable business results.
• Execute the sales process by leading complex sales cycles end-to-end, securing strategic wins, and fostering long-term partnerships.
• Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Build a strong, future-ready pipeline with accurate forecasting and consistent execution.
• Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

Requirements

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
• Strategic mindset: curious, collaborative, and adaptable — open to learning and comfortable navigating change.
• Consultative approach with experience working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.
• Strong communicator: a relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.
• Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

Pay

The annual base salary range for this position is $120,000 – $175,000 USD plus variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Benefits

• Multiple options for dental, medical, vision, disability, and life insurances.
• Equity + Employee Stock Purchase Plan (ESPP).
• Flexible PTO, flexible spending, and commuter benefits.
• Wellness benefits.
• Adoption and parental leave benefits.