Account Manager | Mid-Market

About the role

Flashpoint is seeking a customer‑centric Mid‑Market Account Manager to drive customer retention and expansion for commercial Mid‑Market clients. In this individual‑contributor role you will ensure clients successfully leverage Flashpoint’s threat intelligence solutions to confront complex security challenges and protect critical assets.

Responsibilities

• Cultivate long‑term, trusted relationships with key stakeholders and champions using a partnership approach.
• Craft strategic, multi‑year renewal and expansion agreements.
• Negotiate software and services contracts with procurement teams, focusing on mutual value.
• Collaborate with technical and non‑technical colleagues—from analysts to executive leadership—across all organizational levels.
• Leverage CRM capabilities and emerging account‑management tools to monitor customer health.
• Exceed ambitious retention and expansion targets while maintaining resilience in the face of customer challenges.
• Ensure a smooth post‑sale handoff, establish clear success metrics, and drive value realization and feature adoption.
• Proactively manage the renewal pipeline, articulate ROI, and mitigate churn risk.
• Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand footprint.
• Track engagement, satisfaction, and Net Promoter Score (NPS), addressing signals of risk or dissatisfaction.
• Maintain regular, high‑touch communication with decision‑makers and end‑user champions.
• Conduct consultative conversations that translate Flashpoint’s products into tangible business value.

Key Success Milestones

• 30 days: Complete product training, receive book of business, initiate strategic outreach to key stakeholders, and introduce Flashpoint to your network.
• 60 days: Articulate the full Flashpoint product and service portfolio and establish Customer Health Monitoring processes with defined engagement metrics and cadence.
• 90 days: Partner with the Strategic Advisory team for initial Executive Business Reviews (EBRs), identify first expansion opportunities (upsell/cross‑sell), and develop renewal strategies for the next 12 months.

Qualifications

• Proven track record of success in account management, customer success, or consultative sales within the B2B SaaS industry, preferably in cybersecurity or threat intelligence.
• Expertise in managing complex customer relationships, securing renewals, and driving organic growth in large enterprise accounts.
• Passion for helping companies protect customers, employees, and infrastructure from cyber and physical threats.
• Desire to own expansion and renewal deals and close them successfully.

Pay

Base Salary Range: $83,300 – $90,000 USD base plus a 50/50 commission split.

Benefits

• Commitment to diversity, inclusion, belonging, and equity throughout the organization.
• Culture and belonging initiatives such as virtual book clubs, happy hours, DIBE discussion groups, Donut mixers, and local meetups.
• Wellness perks including gym reimbursements, expensed lunches, and other cultural initiatives.
• Career growth support with regular one‑on‑ones, performance reviews, learning & development opportunities, and formalized career paths for both managerial and individual‑contributor tracks.