Account Manager - MedComms

Responsibilities

• Ensure successful management of accounts from project execution to completion.
• Serve as the primary client contact and facilitate and track projects and financial deliverables.
• Work closely with the project team members to communicate client needs and expectations, ensure timelines are developed, and identify and resolve potential issues.
• Prepare for and lead internal and client status meetings.
• Understand and ensure the team follows all client required standard operating procedures and requirements.
• Alert other internal departments of resourcing needs.
• Draft scope of work and budgets based on client direction and ensure internal alignment and approval before submitting to client for review/approval/processing.
• Maintain accurate financial spreadsheets to support internal and client needs.
• Monitor and adhere to approved budgets.
• Report budget changes (i.e., change in scope that may lead to overage) to the client in a timely manner.
• Submit invoices, accruals, etc. in a timely manner consistent with both internal and client directed SOPs.
• Prepare for and is accountable for actions discussed in monthly revenue and forecasting meetings.
• Provide timely and accurate project status updates and client requested reports.
• Actively strive to drive organic growth on assigned accounts by developing and maintaining excellent, positive client relationships and providing a high-quality service.
• Support and guide junior members of the team; provide training and mentoring on administrative and process-related tasks as required.
• Work efficiently with members of the Meeting Planning department in a proactive and organized manner to ensure proper coordination and execution of virtual and live events.

Qualifications

• Bachelor’s degree
• 4+ years of account management experience in the pharmaceutical or healthcare industries
• Experience managing publication projects
• Excellent project management skills, including organization, prioritization, and delegating
• Demonstrated understanding of the clinical development process and strategic communication planning
• Excellent financial acumen