Account Manager, MDU

About the role

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. OUR VALUES At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

• Manage and grow a portfolio of assigned MDU properties to achieve revenue and penetration targets.
• Serve as the primary relationship owner for property managers, developers, and ownership groups.
• Develop account plans to increase resident adoption and reduce churn.
• Identify upsell opportunities including bulk agreements, renewals, and service expansions.
• Build and maintain strong executive-level and onsite relationships within MDU properties.
• Conduct regular business reviews with property stakeholders.
• Oversee contract renewals and coordinate negotiation support as needed.
• Represent Ezee Fiber at HOA/POA meetings, resident events, and property engagements.
• Partner with Construction, Engineering, and Operations to ensure seamless onboarding of new properties.
• Collaborate with Marketing on demand generation campaigns and resident engagement initiatives.
• Coordinate service issue resolution and escalation management to protect customer satisfaction.
• Monitor KPIs including penetration rates, churn, service levels, and revenue growth.
• Maintain accurate CRM records, pipeline updates, and forecasting.
• Provide regular reporting on account health and revenue performance.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum of 3–5 years of experience in account management, MDU sales, property management partnerships, or telecommunications.
• Experience managing MDU or enterprise-level accounts.
• Strong understanding of bulk agreements and partnership models.
• Proven ability to meet or exceed revenue and retention targets.
• Strong negotiation and relationship‑building skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.
• CRM proficiency required.
• Familiarity with fiber or telecommunications services preferred.
• Valid Driver’s License.
• Ability to travel up to 50% to project sites, corporate office, vendor meetings, and other business locations as required.
• Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

Benefits

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement