Account Manager - Manatee County

Summary of Duties

The Account Manager independently manages a defined portfolio of donor group accounts and is responsible for developing, executing, and adjusting recruitment strategies that directly impact SunCoast Blood Centers’ blood collections and community engagement efforts. This role exercises discretion and independent judgment in planning donor recruitment initiatives, setting account-level collection goals, prioritizing outreach efforts, and determining engagement strategies across assigned territories.

ESSENTIAL JOB FUNCTIONS

• Strategic Donor Group & Account Management
  • Independently manage a portfolio of donor group accounts across schools, businesses, government agencies, religious organizations, and community partners.
  • Develop and execute strategic recruitment plans for a high-volume portfolio of mobile blood drives annually (typically exceeding 100 events per year)
  • Possess strong relationship management skills to sustain and grow collections.
  • Analyze donor group performance, market trends, and collection data to identify opportunities and risks.
  • Exercise independent judgment in resolving account challenges, donor group concerns, and operational barriers.
• Volunteer Leadership & Event Optimization
  • Coach, train, and mentor volunteer drive chairs to optimize donor engagement and drive success.
  • Determine engagement strategies and volunteer support needs for each account.
  • Serve as the primary advisor to donor group leaders regarding best practices for successful blood drives.
• Community Engagement & Representation
  • Represent SunCoast Blood Centers as the primary decision-maker for assigned accounts in corporate, educational, and community settings.
  • Deliver presentations, conduct meetings, and establish partnerships that support recruitment goals.
  • Recommend organizational commitments and opportunities based on community needs and strategic value.
• Organizational Collaboration & Compliance
  • Collaborate with Recruitment, Donor Services, Marketing, and Operations to align strategies and support organizational objectives.
  • Maintain accurate CRM records and reporting to ensure data integrity and donor privacy compliance.
  • Ensure assigned activities adhere to FDA, AABB, OSHA, HIPAA, and organizational policies.
  • Participate in organizational meetings, training, and professional development activities.
  • Provide strategic insight and recommendations to leadership regarding territory performance and recruitment initiatives.

Qualifications

• Education
  • Bachelor’s or Associate’s degree, or equivalent relevant work experience.
• Experience
  • Minimum two (2) years of experience in account management, sales, recruiting, customer relationship management, or a related field, with demonstrated responsibility for managing multiple accounts or territories.
• Knowledge, Skills, and Abilities
  • Demonstrated ability to exercise discretion and independent judgment in managing accounts and recruitment initiatives.
  • Proven success developing and executing account-level strategies and achieving performance goals.
  • Strong verbal and written communication skills, including public speaking and group presentations.
  • Ability to analyze performance metrics and implement improvement strategies.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to work independently while collaborating with internal teams and mentoring volunteer leaders.
  • Proficiency with CRM systems, scheduling tools, Excel, mobile tablets, and data reporting platforms.
  • Reliable transportation and ability to travel regularly within an assigned territory.
• Preferred Qualifications
  • Bilingual (Spanish/English).
  • Experience in nonprofit, healthcare, or community outreach environments.

Physical and Environmental Requirements

• Physical Requirements
  • Frequent walking or standing for extended periods at mobile drive locations.
  • Occasional lifting or moving of objects weighing 20–60 pounds.
  • Ability to travel regularly within assigned territory.
• Environmental Requirements
  • Work performed in office environments, corporate locations, schools, community facilities, and mobile blood drive sites.
  • Exposure to varying weather conditions during mobile drives.
  • Varying schedule required, including early mornings, evenings, weekends, and occasional holidays, based on operational needs and drive schedules.