Account Manager, LOVB

About the role

The Account Manager, League One Volleyball (LOVB), is a virtual position that will serve and oversee the complex management and execution of individual, group and administrative travel for LOVB. This position will provide the highest personal service to the coaches, athletes and staff members of LOVB.

Responsibilities

• Arrange all aspects of individual travel including GDS domestic air, hotel, and car bookings.
• Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
• Calculate and perform exchanges including group and individual travel.
• Manage group hotel and bus contracts and invoicing to meet monthly deadlines.
• Provide excellent customer service to both external and internal customers via phone and email correspondence.
• Manage client relationships (both internal and external) as it relates to work assigned.
• Coordinate communication of traveler itineraries and changes with client.
• Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Accurately and timely data management.
• Remain informed of all airline rules and regulations and current affairs.
• Maintain a professional working relationship with the clients while representing the Company.

Qualifications

• Proven record of successful relationship building and maintenance.
• Knowledge of Sabre or similar GDS.
• Knowledge and experience of the airline industry.
• Individual and group booking experience and knowledge.
• Understanding of visa and country legal document requirements.
• Knowledge of general office PC-based programs, including Microsoft Office 365.
• Strong judgment and decision-making skills.
• Exceptional communication skills, both written and verbal.
• Ability to produce accurate work under the stress of and meet ticketing deadlines.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

Pay

Compensation is competitive and commensurate with experience. The hiring pay rate is between $45,000 and $60,000 annually, subject to local requirements and applicable state or local laws.

Schedule

This is a virtual position.