Account Manager, K-12

About the role

IXL Learning, a leading provider of personalized learning products used by millions of people globally, is seeking Account Managers to join its growing team. The ideal candidate will have a passion for K-12 education, account management, and customer success.

Responsibilities

• Managing approximately 300-500 small customer accounts on average (under 1000 students)
• Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
• Building and nurturing relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Developing a deep understanding of IXL’s products and what sets us apart from competing programs
• Developing a keen understanding of customer needs and values in order to provide the best-in-class customer experience and maximize product usage and engagement
• Effectively communicating new product enhancements and benefits to existing customers virtually
• Conducting regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately tracking all customer-related activities, communication, and opportunities in Salesforce.com
• Gathering customer feedback to help improve and enhance product offerings

Requirements

BA/BS Degree required. Classroom experience and/or related educational field experience of 2+ years preferred. Account Management/Customer Service experience a plus. Exceptional communication skills - verbal and written. Presentation skills. Comfortable with technology and passionate about bringing technology into the classroom. Energetic self-starter who thrives in a fast-paced team environment. Detail-oriented and exceptionally organized. Exceptional critical thinking, research, and problem-solving skills. MS Office, Google Suite computer skills. Salesforce experience a plus. Proven ability to work effectively across teams. Ability to multi-task and manage multiple accounts/activities simultaneously.

Qualifications

Ability to learn and be an expert on the IXL and related platforms.

Skills

Proven ability to work effectively across teams. Ability to multi-task and manage multiple accounts/activities simultaneously.

Benefits

IXL Learning offers a unique culture that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

Pay

The salary range for this position is $60,000 - $80,000 annually.

Schedule

The position is based in the Raleigh, NC area office.