Account Manager, Inside Sales Quill (B2B)

About the role

Quill is a valued part of the Staples family of brands, known for delivering essential services, solutions, and award-winning customer support since 1956. As a leader in office supplies, Quill has grown through acquisitions and now offers a wide range of products including paper, ink & toner, technology, and custom print. This role focuses on growing and managing a portfolio of active business customers.

Responsibilities

• Manage and grow a book of active business customers
• Serve as the primary point of contact and build long-term relationships
• Make outbound calls to drive repeat business and uncover new sales opportunities
• Identify cross-sell and upsell opportunities across multiple product categories
• Analyze customer purchasing behavior to recommend tailored solutions
• Manage a consistent sales pipeline and meet daily/weekly productivity targets
• Partner with internal teams to deliver a seamless customer experience
• Education customers on product offerings, pricing, and consolidation opportunities

Requirements

• Associate or bachelor’s degree, or equivalent work experience
• Strong communication and interpersonal skills
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Qualifications

• Comfortable making outbound calls in a metrics-driven environment
• Strong time management and organization skills
• Ability to identify, develop, and close sales opportunities
• Adaptability in a fast-paced, evolving environment
• High level of professionalism and integrity

Skills

• Strong communication skills (phone + written)

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO + 7 observed holidays + 1 floating holiday
• Discounts, 401(k) match, wellness programs, and more!

Pay

$22.75/hour - $27.00/hour, plus incentive opportunity

Schedule

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.