Account Manager/Inside Sales

About the role

At NCAB Group Inc., a global leader in the Printed Circuit Board (PCB) industry, we are seeking a dedicated Account Manager to join our Itasca, IL office.

Responsibilities

• Serve as the primary point of contact for customers, outside sales, and technical sales teams.
• Build and maintain strong customer relationships with a proactive and solution-driven approach.
• Manage accounts throughout the entire sales cycle—from order placement to fulfillment.
• Provide exceptional communication and negotiation skills to ensure seamless customer experiences.
• Collaborate in a value-driven, team-oriented environment with short decision-making channels.
• Focus on problem-solving rather than just taking orders—be a solutions provider!

Requirements

• Proven experience in account management or inside sales with a track record of customer success.
• Strong negotiation skills and the ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the Printed Circuit Board (PCB) industry is preferred, but not required.
• Associate’s degree in business or related field required.

Qualifications

• Proven experience in account management or inside sales with a track record of customer success.
• Strong negotiation skills and the ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the Printed Circuit Board (PCB) industry is preferred, but not required.
• Associate’s degree in business or related field required.

Skills

• Proven experience in account management or inside sales with a track record of customer success.
• Strong negotiation skills and the ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the Printed Circuit Board (PCB) industry is preferred, but not required.
• Associate’s degree in business or related field required.

Benefits

• Competitive Compensation: $50K-$65K base salary + bonus- (DOE)
• Comprehensive Benefits: Health, Dental, Matching 401(k), Short & Long-term Disability, and $25K Life Insurance—all starting Day 1.
• Professional Growth: Tailored 90-day onboarding program + ongoing training.
• Strong Company Values: We believe in Quality First, Strong Relationships, Full Responsibility, and Environmental Sustainability.

Pay

$50K-$65K base salary + bonus- (DOE)

Schedule

Full-time