Account Manager in Digital Marketing Agency

About the role

Noble Studios is a purpose-driven, industry-leading agency that has been repeatedly recognized for both our culture and our work in the creative digital performance marketing space. We are so committed to growing the skill set of our team that if you join us, you will be working with (and learning from) some of the smartest, most creative “mother funners” around. And you’ll get to work on some of the most innovative projects for the coolest client list!

Responsibilities

• Manage clients to annual account plans, revenue growth opportunities and develop strategies to achieve meaningful business outcomes agreed upon by the client
• Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals
• Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achieved
• Proactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thrive
• Define the KPIs and objectives for client projects and services
• Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations
• Lead and facilitate quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions to align on priorities, performance insights, and future growth opportunities
• Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery
• Effectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best work
• Provide thought leadership on services, products, marketing best practices and client industry priorities. Leverage the Noble’s subject matter experts for the benefit of our clients
• Oversee subcontractor and vendor relationships as needed, including scope alignment, performance management, budget oversight, and quality assurance to ensure work meets Noble and client standards
• Partner with external vendors and internal teams to ensure seamless integration of third-party services into client strategies and delivery plans
• Step in to support or lead production responsibilities when necessary, ensuring timelines, budgets, and quality standards are upheld while maintaining strategic alignment
• Identify process improvements and operational efficiencies that enhance client experience, team effectiveness, and overall account performance

Requirements

• A four-year college degree or equivalent education and experience in a related discipline
• 3+ years of experience in account management within the marketing/technology/web industry including all aspects of process development and execution
• Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships
• Problem solving, critical thinking and troubleshooting skills to facilitate outcomes
• Comfort and experience with recommending solutions and making a case for added spend even when there’s some ambiguity in the requirements
• Accurate verbal and written communication skills to inspire confidence
• To demonstrate experience tracking account revenue, supporting forecasting, and considering growth targets while watching out for profitability and scope control
• Solid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new/emerging technologies
• Experience presenting to and influencing leadership and key stakeholders
• Experience working within defined delivery processes and contributing to process improvement initiatives
• Ability to be an assertive, inspiring forward-thinking problem solver who enjoys motivating a team to deliver great work
• Ability to get cooperation from a wide variety of sources, including upper management, clients, and other team members and varying personalities
• Demonstrated ability to work in alignment with Noble’s company values and standards
• Knowledge and experience with the concepts behind our technology offerings, including website design and development and performance marketing
• Proven success on a team implementing digital marketing solutions in an agency or as a client
• Familiarity with Noble’s geographical markets and target verticals (travel and tourism, B2B and ecommerce)
• Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work, leveraging its potential to enhance creativity, efficiency, and problem-solving

Qualifications

• Proven success on a team implementing digital marketing solutions in an agency or as a client
• Familiarity with Noble’s geographical markets and target verticals (travel and tourism, B2B and ecommerce)
• Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work, leveraging its potential to enhance creativity, efficiency, and problem-solving

Skills

• Proven success on a team implementing digital marketing solutions in an agency or as a client
• Familiarity with Noble’s geographical markets and target verticals (travel and tourism, B2B and ecommerce)
• Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work, leveraging its potential to enhance creativity, efficiency, and problem-solving

Benefits

Noble Studios offers Two fully paid companywide weeks off annually (July & December), Start with 10 vacation days + 5 paid sick & safe days + all company holidays, Growth-minded culture: Regular guest speakers, seminars, and team roundtables, Support for your continued professional development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with core business hours of 8:30 a.m. to 5:30 p.m. Pacific Time, Monday through Friday.