Account Manager III- Consumer Asset Servicing

About the role

This is a hybrid position primarily based in Columbia, MD, St. Paul, MN or Houston, TX. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.

Responsibilities

• Serve as the primary point of contact for servicers and portfolio-related matters, including issue resolution, escalation, and special projects.
• Represent the company in developing and maintaining strong relationships with servicers, monitoring performance, and ensuring compliance with contractual obligations.
• Conduct operational reviews of servicers to assess their readiness and suitability for Backup Servicing engagements.
• Act as a subject matter expert in the servicing of consumer asset classes, including unsecured consumer loans, auto loans, small business loans, and renewable energy financing.
• Identify and develop new asset classes and revenue opportunities for the Backup Servicing business.
• Collaborate with internal teams and external stakeholders to tailor solutions that meet unique servicing and portfolio requirements.
• Review contractual documents to assess risk and recommend solutions that align with business objectives.
• Recommend and implement process improvements to enhance efficiency, scalability, and client satisfaction.

Requirements

• Minimum of 7 years of experience in consumer asset servicing, trust services, account management, or structured finance.
• Demonstrated experience with residential or asset-backed portfolios, preferably in a Corporate Trust or Backup Servicing context.
• Strong understanding of servicing operations and performance metrics across various consumer asset classes.
• Proficiency in Microsoft Office and the ability to navigate multiple systems and tools.
• Excellent communication, problem-solving, and analytical skills with a high attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Willingness to travel up to 25% of the time.

Qualifications

• Education: Bachelor's degree preferred, but not required.
• Experience: Minimum of 7 years of relevant experience.

Skills

• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to independently perform tasks within the Relationship Management lines of business.
• Knowledge of servicing operations and performance metrics across various consumer asset classes.
• Proficiency in Microsoft Office and other relevant software.
• Ability to manage multiple priorities and thrive in a fast-paced environment.

Benefits

• Paid parental leave.
• Flexible working.
• A caring and inclusive culture.
• Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental, and vision.
• Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter.
• Income protection, including short and long-term disability benefits, life insurance, and supplemental life insurance.

Pay

The typical base pay range for this role is $91,000 - $130,000.

Schedule

This role is a hybrid position requiring three days a week in the office and the option to work remotely for some of your working week.