Account Manager III

Responsibilities

• Responsible for the direct day-to-day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
• Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Participate in OEM training classes to understand technical differentiators of our OEM product offerings
• Complete customer survey reports for all meaningful customer touchpoints
• Schedule and complete proactive customer calls and visits capturing key information, working with OEM partners on a regular basis
• Identify capital projects, and other spending events early and alert appropriate personnel
• Proactively identify and notify appropriate Company stakeholders of customers’ upcoming capital projects, future expenditures, or other potential opportunities
• Partners with the operations team, when needed, to address customer services issues
• Create and maintain customer trust in the company as a quality, value-added, solutions provider
• Demonstrated ability to meet Level I and II capabilities
• Mastered product knowledge and presentation skills at the product expert level
• Demonstrated at a high level ability to partner with OEM representatives solidifying company relationship
• Mastery Account Ownership with ability to project future opportunities for growth, coverage of all applicable personnel and complete understanding of processes from manufacturing to purchasing to invoicing
• Mastery ability to Present growth business plan, forecast, and execution strategy data to the company
• Must utilize company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk
• No supervision required, capable of training and mentoring

Qualifications

• Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
• Years of industry-specific, customer-facing sales experience: 6+
• Book of Business: $5m+
• Bachelor’s Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
• TWIC Card preferred or must be able to obtain