Account Manager III

The Account Manager III is a senior-level role responsible for overseeing complex, high-value client relationships and driving strategic initiatives across multiple accounts. This position requires deep industry knowledge, strong leadership, and the ability to influence internal and external stakeholders. The Account Manager III leads account planning, negotiates contracts, and ensures alignment between client goals and company offerings. This role also mentors junior account managers and contributes to organizational growth through thought leadership and innovation.

Responsibilities

• Direct, day-to-day selling of company product and service offerings using Application Selling methods to drive new business
• Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
• Develop and maintain a thorough knowledge of the Company's available services, lines of business, and pricing structures, and offer additional services as appropriate to assigned existing customers
• Participate in OEM training classes to understand technical differentiators of OEM product offerings
• Complete customer survey reports for all meaningful customer touchpoints (defined as touchpoints with a primary customer requiring action items or follow-up requirements)
• Regularly meet with Sales Director and operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
• Using available data, develop, maintain, and implement an account strategy and plan with sales management
• Schedule and complete proactive customer calls and visits, capturing key information, and working with OEM partners on a regular basis
• Identify capital projects and other spending events early and alert appropriate personnel
• Proactively identify and notify appropriate Company stakeholders of customers' upcoming capital projects, future expenditures, or other potential opportunities
• Partner with the operations team, when needed, to address customer service issues
• Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events, and other similar activities
• Create and maintain customer trust in the company as a quality, value-added solutions provider
• Demonstrated ability to meet Level I and II capabilities
• Mastered product knowledge and presentation skills at the product expert level
• Demonstrated at a high level ability to partner with OEM representatives, solidifying company relationships
• Mastery of account ownership with ability to project future opportunities for growth, coverage of all applicable personnel, and complete understanding of processes from manufacturing to purchasing to invoicing
• Mastery ability to present growth business plan, forecast, and execution strategy data to the company, utilizing company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk
• Capable of training and mentoring; no supervision required

Requirements & Qualifications

• Proficient with computer software tools including but not limited to email, appointment setting, spreadsheets, and Tableau dashboards
• 6+ years of industry-specific, customer-facing sales experience
• Book of Business: $5M+
• Bachelor's degree in Engineering, Business, Marketing, Sales, or related field (or equivalent experience) preferred
• TWIC Card preferred, or must be able to obtain

Skills & Abilities

• Focus on safety and team player
• Strong desire to succeed and promote new business
• Highly organized with effective time management
• Strong interpersonal, communication, technical, and presentation skills
• Ability to build strong customer relationships quickly
• Must be able to pass a clear background check within company and customer requirements
• Must be able to pass drug & alcohol screening

Essential Physical Functions

• Lifting up to 25 pounds
• Bending, stooping, and ability to stand for extended periods of time
• Must be able to travel and have a clear driving record in accordance with company driving guidelines