Account Manager II - Regional Enterprise- Expansion

Main Responsibilities

Develop Regional Enterprise expansion opportunities within assigned Southern California accounts by uncovering new products, services, use cases, stakeholders, and business outcomes inside existing customer relationships.
Lead proactive discovery conversations that create customer interest, surface business needs, navigate objections, and move discussions from limited awareness to qualified opportunity.
Build and execute strategic account plans that strengthen customer relationships, increase executive engagement, grow revenue, and improve Lumen’s position with each customer.
Maintain accurate forecasting, strong customer relationship management hygiene, pipeline inspection discipline, account activity documentation, and consistent follow through so leadership has clear visibility with no surprises.
Orchestrate internal resources across Customer Success, Product, Marketing, Solutions and Technology experts, Sales Support, and Service Delivery to align Lumen capabilities to customer priorities.
Monitor customer trends, organizational changes, risks, and expansion signals; share timely recommendations with sales leadership and adapt quickly as business priorities evolve.

Required Qualifications

• Bachelor’s degree or equivalent education and experience.
• Five to seven or more years of enterprise technology sales experience, or equivalent experience demonstrating the ability to sell complex solutions, create customer interest, and manage business conversations with multiple stakeholders.
• Experience using a solution based sales methodology in a consultative, complex, business to business sales process.
• Strong communication, writing, and presentation skills with the ability to influence customers, navigate objections, and sell through close.
• Ability to connect technology solutions to executive outcomes, customer priorities, commercial value, and measurable business impact while recognizing expansion signals inside existing accounts.
• Accountability, adaptability, curiosity, growth mindset, and disciplined execution in a fast changing environment where priorities, solutions, and customer needs continue to evolve.

Preferred Qualifications

• Experience using Salesforce.com or a similar customer relationship management platform to manage pipeline, forecasting, account activity, opportunity progression, and leadership reporting.
• Demonstrated success meeting or exceeding quota in a high accountability sales environment.
• Technology, telecom, cloud, networking, artificial intelligence, or related certifications, training, workshops, or continuous learning credentials.
• Experience growing established customer accounts where success requires account management discipline, creative selling, deal orchestration, multi threading, and a hunter mindset.