Account Manager II - Hybrid/Houston, TX

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About the role

This is a hybrid role based out of our Houston, TX office. Partner with Account Executives on an assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience.

From helping clients gain access to capital after natural disasters to creating access to health care and retirement for millions, Aon colleagues empower results for clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another.

Responsibilities

• Maintains effective and positive relationships with clients.
• Serves independently in a client-facing capacity on matters of moderate importance and complexity.
• Facilitates the timely and accurate flow of information between clients and account team members, keeping all parties informed.
• Handles client open items lists and responds to client ad-hoc requests.
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the audience and circumstances.
• Actively supports and monitors the renewal process, engaging with account team members as necessary.
• May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.
• Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities to ensure key processes are performed efficiently and quality of client deliverables is maintained.
• Primary collaborator with Premium Accounting on client billing matters.
• Receives and handles routine and sophisticated coverage inquiries and endorsement requests.
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
• Monitors and follows up on invoice generation, fee agreements, receivables, and collections.
• Addresses and resolves problems.
• May provide guidance and mentoring to less senior account specialists.
• Delegates work to support staff and ACS where applicable.
• Ensures tools are understood and used.
• Performs related duties as assigned.

Requirements

• 3+ years of insurance experience required (preferably in an Account Management role).
• Property & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date.
• High school diploma or equivalent required; Associate’s degree preferred.
• Experience supporting complex clients is preferred.

Pay

The salary range for this position (intended for U.S. applicants) is $85,000 - $95,000. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Benefits

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including:

• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Consideration for long-term incentive awards at Aon’s discretion.
• Medical, dental, and vision insurance.
• Various types of leaves of absence.
• Paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, and paid sick leave as provided under state and local laws.
• Short-term disability and optional long-term disability.
• Health savings account, health care, and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance, tuition assistance, commuter benefits.
• Employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.