Account Manager II (Hybrid)

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in the U.S.

About This Role

Kinetic is seeking a high-energy, results-oriented Field Account Manager II to join our B2B team. In this role, you will be the face of Kinetic for our business clients, ensuring they have the most reliable fiber, voice, and cloud solutions to power their operations. You will focus on nurturing long-term partnerships, driving revenue through strategic upsells, and securing key account renewals.

Responsibilities

• Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring Kinetic’s suite of services meets their unique operational demands.
• Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD-WAN solutions, or expanding hosted voice services.
• Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long-term loyalty.
• ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the Kinetic network, aligning our technology with the client’s growth plans.
• Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries.

Requirements

• 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber-optic connectivity and VoIP is highly preferred.
• A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.
• Ability to navigate complex contract renewals and present technical value propositions to business owners and IT Directors.
• Experience managing a sales pipeline and forecasting within CRM platforms (e.g., Salesforce).
• A strong understanding of the local business market and the ability to travel within the territory as needed.

Benefits

• Competitive base salary with an aggressive commission structure for upselling and renewals.
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with company match.
• Professional development opportunities in the fast-paced telecommunications industry.

Pay

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Physical Tasks

• Standing: Continuously (67-100%)
• Walking: Frequently (34-66%)
• Sitting: Occasionally (0-33%)
• Driving (Car): Frequently (34-66%)
• Bending: Occasionally (0-33%)
• Crouching: Occasionally (0-33%)
• Pushing-Pulling: Occasionally (0-33%)
• Carrying: Occasionally (0-33%)
• Reaching Above Head: Occasionally (0-33%)
• Lifting-Lowering: >1-15 lbs: Continuously (67-100%), >15-30 lbs: Occasionally (0-33%), >30+lbs: Occasionally (0-33%)
• Repetitive Hand Action: Medium Dexterity: Frequently (34-66%), Fine Manipulating: Occasionally (0-33%)

Audio Visual Needs

• Hearing: Continuously (67-100%)
• Near Vision: Frequently (34-66%)
• Far Vision: Occasionally (0-33%)
• Peripheral Vision: Occasionally (0-33%)
• Color Discrimination: Occasionally (0-33%)

Equipment Used

• Computer
• Printer
• Telephone
• Cellular Phone

Type of Driver’s License Required: Driver’s License