Account Manager II, Digital Commerce (Amazon)

About the role

This role is based in Nashville, TN. Travel to Global Headquarters in Bowling Green, KY is required as part of on‑boarding. The Account Manager, Digital Commerce (Amazon) is responsible for the strategic management and growth of the company's Amazon business. The role owns the day‑to‑day relationship with Amazon, drives profitable sales growth, optimizes product assortment and content, manages promotional and operational performance, and partners cross‑functionally to maximize market share and customer satisfaction.

Responsibilities

• Account Management: Serve as the primary business owner and point of contact for the Amazon Vendor Management Team; develop and execute annual business plans; manage vendor relationships; lead business reviews and present performance updates, opportunities, and action plans.
• Revenue Growth & Category Management: Drive topline sales and profitable growth across assigned product categories; identify opportunities to expand assortment, increase distribution, and improve product discoverability; analyze category, competitive, and consumer trends; monitor and improve KPIs such as sales revenue, units, traffic, conversion, inventory, demand forecast, and profitability.
• Content & Digital Shelf Optimization: Partner with Brand Marketing, Digital Marketing, and Digital Shelf teams to optimize product detail pages (titles, bullet points, enhanced content, A+ Content, images, brand store content); monitor content compliance and address listing issues; support SEO strategies to improve organic search visibility and conversion.
• Promotions & Advertising: Develop and execute promotional calendars aligned with Amazon events and company objectives; create strategy and execution plans for Amazon programs such as Big Spring Sale, Prime Day, Prime Big Deal Days, T12, and Business‑as‑Usual deals; collaborate on Sponsored Ads and DSP strategies; evaluate promotional and advertising ROI and recommend optimizations.
• Forecasting & Supply Chain Coordination: Partner with Supply Chain, Customer Service, Forecasting, Planning, and Replenishment teams to ensure inventory availability and order flow; manage purchase orders, forecast accuracy, fill rates, in‑stock performance, chargebacks, and operational scorecards; identify risks and implement mitigation plans.
• Analytics & Reporting: Leverage Retail Analytics, Brand Analytics, and other business intelligence tools to evaluate performance; work with business analytics to optimize dashboards and reporting for leadership; translate data into actionable business recommendations; analyze pricing, profitability, inventory, category, and customer behavior trends.
• Cross‑Functional Leadership: Collaborate with Digital, Marketing, Supply Chain, Finance, Digital Shelf, and Customer Service teams; lead cross‑functional initiatives to improve Amazon performance and operational efficiency; ensure alignment between Amazon strategy and broader company objectives.

Requirements

• Bachelor's degree in Business, Marketing, eCommerce, Supply Chain, or a related field.
• 3+ years of experience managing Amazon 1P accounts.
• Experience with Vendor Central and other eCommerce reporting tools.
• Strong Microsoft Excel and data analysis skills.
• Demonstrated success driving revenue growth within Amazon.
• Strong communication and relationship‑management skills.
• Preferred: Amazon 3P experience (not required).
• Experience with syndicated data sources and marketplace analytics tools.
• Experience in consumer products, manufacturing, or branded goods industries.
• Familiarity with Amazon Marketing Services, Sponsored Ads, or Retail Media.
• Familiarity with P&L management and financial analysis.

Competencies

• Customer Focus – understands internal and external customer needs to improve the digital shopping experience and business outcomes.
• Action Oriented & Drives For Results – prioritizes high‑impact opportunities, takes initiative, and follows through to improve traffic, conversion, sales, profitability, and engagement.
• Decision Making & Problem Solving – uses data, judgment, and cross‑functional input to identify root causes, evaluate trade‑offs, and recommend practical solutions.
• Process Excellence – improves accuracy, consistency, and efficiency across catalog, merchandising, reporting, and financial processes.
• Functional / Technical Learning – builds and applies digital commerce, site merchandising, analytics, and account platform knowledge to stay current with evolving marketplace expectations.

Benefits

• Competitive Pay
• Medical, dental, vision, life & disability insurance
• Vacation
• Paid Time Off
• Paid holidays
• 401(k) plan
• Employee Assistance Program
• Volunteer Time Off