Account Manager II

Responsibilities

• Responsible for the direct day to day selling of company product and service offerings as directed, specifically using Application Selling methods to drive new business
• Build, maintain, and retain relationships with key buying influences and key management contacts at site by building effective long-term relationships and customer loyalty
• Develops and maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Participate in OEM training classes to understand technical differentiators of our OEM product offerings
• Complete customer survey reports for all meaningful customer touchpoints
• Schedule and complete proactive customer calls and visits capturing key information, working with OEM partners on a regular basis
• Proactively identify and notify appropriate Company stakeholders of customers’ upcoming capital projects, future expenditures, or other potential opportunities
• Partners with the operations team, when needed, to address customer services issues
• Create and maintain customer trust in the company as a quality, value-added, solutions provider
• Demonstrated ability to meet Level II capabilities
• Demonstrate product knowledge at a level sufficient to independently make customer presentations that will drive business opportunities
• Proactively utilize and develop relationships with OEM representatives to grow sales and demonstrate the company’s commitment to their brands
• Develop, maintain, and execute an account and product and services growth strategy
• Achieve new wallet share growth at key accounts, adding company services and/or product offerings to the spend
• Competent in PowerBI, Dynamics, and other commercial tools required for pipeline growth, decision making and performance management
• Develop an Account Management strategy that includes routine visits and meetings that allows flexibility for new opportunities

Qualifications

• Proficient with computer software tools including but not limited to: emails, appointment setting, spreadsheets, and tableau dashboards
• Years of industry-specific, customer-facing sales experience: minimum of 4 years
• Manage Book of Business +$3m
• Bachelor’s Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred
• TWIC Card preferred or must be able to obtain