Account Manager II
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarizing away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Our Story" maybe not needed? It's not a required heading; but we can include as prose under maybe About the role? The instruction: Use headings only for those specific section names. We can include other content as
under appropriate sections or as generic paragraphs without heading? Probably we should embed the "What We’re Looking For" as About the role? The posting includes sections: Description, What We’re Looking For, What You'll Do, What You'll Bring, What We Offer, Compensation Overview, When you'll join, Our Story, EEO statement. We need to map to allowed headings. We have: - About the role: could be the "What We’re Looking For" paragraph describing role and company culture. Could also include "Our Story"? Might be separate but we can include as part of About the role. - Responsibilities: "What You'll Do" bullet list. - Requirements: maybe "What You'll Bring" includes degree, tenure, etc. Could be Requirements. - Qualifications: maybe overlapping with Requirements; but we can decide to put degree and tenure under Requirements, and skills under Skills. - Skills: communication, strategic thinking, etc. - Benefits: "What We Offer" includes PTO, 401K, medical, etc. - Pay: Compensation Overview includes base salary range and OTE. - Schedule: "Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week". Also "When you'll join: September 2026" maybe schedule? Actually schedule is about work schedule; start date maybe not schedule. Could include start date under maybe a separate paragraph but not a heading. Since we have Schedule heading, we can include hybrid schedule and maybe start date? The instruction: include a section ONLY when posting has real, specific content for it. Schedule: we have hybrid schedule (3 days a week). So we can include that. We must not include placeholder like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include Job ID etc. We must remove EEO statement, Our Story maybe? Our Story is not required heading; but we could include as a paragraph under About the role? It's about company story; could be considered part of About the role. However the instruction: Prefer a few substantive sections over many thin ones. So we could combine About the role and Our Story into About the role section. That's okay. We must not include duplicated lines. We need to preserve all substantive information: So we need to keep details like: manage, renew, foster growth, develop customized account plans, identify expansion opportunities, collaborate with Customer Success, partner with Renewals Representatives, cultivate relationships, monitor usage patterns, implement proactive sales processes, etc. What You'll Bring: Bachelor's degree preferred, minimum 3 years tenure in account management, SaaS domain, strategic thinking, execution, develop account plans, proactive approach to identifying expansion opportunities, refined communication/collaboration, results-oriented, excellent written/verbal English, willingness to embrace hybrid schedule, ability to legally work. What We Offer: Comprehensive Paid Time Off & generous paid & unpaid leave policies, 401K matching, life insurance, commuter benefits, parental leave plans, excellent medical/dental/vision, collaborative transparent fun loving office culture, accelerated professional development and growth programs. Compensation Overview: base salary $75k–$90k USD, OTE $125k–$150k inclusive of base and variable, actual offers based on skills, experience, location, etc. Also mention they typically hire within range supporting long-term growth, compensation evolves, regular reviews, pay equity analyses, employees may request additional info, Talent Acquisition Team can walk through compensation picture. When you'll join: September 2026. This is a start date; maybe we can put under Schedule? Or maybe under a separate paragraph without heading. Since we have Schedule heading, we could add start date there? But schedule is about work schedule; start date is not schedule. Could we add a separate heading? Not allowed; only those headings. So we need to embed start date somewhere else, maybe as a paragraph under About the role or under a generic
without heading. The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't forbid having
elements not under headings. So we can have a
for start date. We must not include EEO statement. Remove that. We must not include duplicated lines. Now craft HTML. Structure:
About the role
What We’re Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.
Our Story: At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.
But we might be duplicating content; maybe better to just have one About the role paragraph that includes both what we're looking for and our story. However we need to preserve all substantive info; we can combine. Let's create:About the role
What We’re Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.
Our Story: At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.
Now Responsibilities:Responsibilities
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
Requirements
- A Bachelor's degree or higher is preferred for this role.
- A minimum of 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
- The ability to legally work in the country of hire is required for this position.
Skills
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
- Ability to develop effective account plans and strategies aligned with customer goals.
- A proactive approach to identifying and driving expansion opportunities within accounts.
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
- Excellent written and verbal communication skills in English.
Benefits
- Comprehensive Paid Time Off & generous paid & unpaid leave policies
- 401K matching, life insurance, commuter benefits, and parental leave plans
- Excellent medical, dental, and vision options
- Collaborative, transparent and fun loving office culture