Account Manager II

About the role

The Advertiser Success Team is a collaborative, empowered, and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers.

Responsibilities

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
• Fluent in creating full funnel media mix strategies with alignment to partner objectives
• Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
• Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
• Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
• Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
• Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
• Participates in cross-functional projects, provides thought leadership and feedback
• Influence standards, best practices and shares learnings at the category team level
• Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
• Troubleshoot issues with limited guidance from Manager
• Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

Requirements

Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred)

4-6+ years of similar work experience

Proven track record of building strong customer relationships

Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau

Mode is a plus

Knowledge of paid search, display, account management, ad serving, CPG or e-commerce

Ability to work independently, manage multiple priorities and take initiative in a high paced environment

Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders

High attention to detail, exceptional organizational skills and creative problem solver

Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

Qualifications

None provided

Skills

None provided

Benefits

None provided

Pay

This role's base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Schedule

This role is remote.