Account Manager II

About the role

InComm InCentives is seeking a dynamic Account Manager II to join our growing Account Management Team!

The ideal candidate for this role will have demonstrated experience as a full-desk Account Manager, preferably within a Tech / Fin-Tech or Marketing company.

Responsibilities

• Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.
• Build and strengthen the relationships with ecommerce client accounts, and serve as the client’s primary point of contact for InComm.
• Identify growth opportunities and expand our product offering in each client catalog to increase sales with managed accounts.
• Manage ecommerce platform initiatives and efficiencies.
• Take on special projects while managing day to day workload.
• Introduce and sell in new products and strategic initiatives.
• Lead the strategic plan and initiatives as they relate to overall business initiatives.
• Oversee technical implementation process for each new client.
• Partner with internal operations staff and sales team to launch new clients.
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
• Conduct scheduled calls with clients both independently and with leadership support (frequency depends on client: weekly, monthly or quarterly).
• Provide regularly scheduled updates to Manager and broader sales team.
• Generate and communicate reports, both internal and external as directed by Director of Account Management and Manager.
• Own submission process of operations and development tickets internally.
• Work with internal operations and gift card team on all approvals through existing InComm structures.
• Manage & negotiate margin schedule for each client.
• Work with internal operations and gift card team on all approvals through existing InComm structures.
• 10% Travel, client visits and tradeshow attendance as directed by Director of Account Management and Manager.

Qualifications

• BA/BS or 3+ years account management experience
• eCommerce, digital marketing, and web analytics experience preferred
• Experience managing medium to large national accounts in a technology or software company preferred
• Strong interpersonal skills, flexibility, and customer service orientation
• Strong time management skills
• Multi-task between various inquiries and systems in a fast-paced environment
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible
• Proven ability to consistently handle and prioritize multiple tasks across multiple clients
• Exceptional verbal and written communication skills to converse with clients
• Ability to sort, check, count, verify, and analyze numbers and reports
• Creation of reports and presentations
• Skill to resolve difficult or stressful customer service issues
• Proficient in Microsoft Office Suite and other computer skills
• Familiarity with CRM software
• Preparation of routine administrative paperwork
• Knowledge of gift card products and fulfillment a plus
• Knowledge of financial technology services a plus