Account Manager II
About the role
The sales professional is responsible for maintaining and deepening customer relationships, providing face-to-face customer contact in an assigned market-based geographic territory, and achieving personal and company sales goals for small to mid-sized customers.
Responsibilities
- Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
- Collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience.
- Negotiates fair, competitive market-based pricing within parameters set by FedEx, and occasionally negotiates strategic pricing for select customers.
- Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
- Performs other duties as assigned.
Requirements
- Minimum Education: Bachelor's degree/equivalent (Equivalency reflected under minimum experience)
- Minimum Experience (in Lieu Of Bachelor’s Degree): Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.
Qualifications
- Excellent Communication Skills
- Product Knowledge
- Solution Building
- Time Management
- Organization
- Self-Motivation
- Adaptability
- Problem Solving
- Business Acumen
- History of Relationship Building & Maintaining
- Data Analysis & Predictive Analytics for Retention
- Experience Leveraging Technology
- Drive to Monitor Account Health & Mitigate Risks
- Ensuring Customer Satisfaction
- Data Visualization for Success Metrics
Preferred Qualifications
- Customer account management or relationship management experience
- Experience onboarding new customers, clients, or accounts
- Success growing existing customer relationships or revenue
- CRM and account planning experience
- Cross-functional collaboration to support customer success
Job Conditions
Moderate overnight travel required. Work/Domicile Location: This position will be hybrid in Roseville, MN and candidates must live within a 50 mile radius. This position is hybrid, meaning that employees will be required to work at a FedEx Campus location several times per week.
Additional Details
- Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position upon hire. For details on our comprehensive benefits, click here.
- Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable Accommodations
Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants Have Rights Under Federal Employment Laws
Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).
Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)