Account Manager I/II

About the role

Brewer Science, Inc. is seeking a purpose-driven Account Manager (Level I or II) for a hybrid position in Rolla, MO. The role focuses on managing and growing assigned customer accounts, developing relationships, identifying new business opportunities, and ensuring customer satisfaction.

Responsibilities

• Assist with maintaining current business and identifying general new business opportunities with assistance from leadership.
• Participate in the development of customer account plans, including gathering data on customer needs, market trends, and competitor activity.
• Respond to customer inquiries in a timely and professional manner.
• Support on-site visits and virtual meetings; take notes and track follow-up items.
• Input and maintain sales forecasts and data in CRM and forecasting systems.
• Attend internal cross-functional meetings to support customer-related discussions.
• Observe and learn to handle technical questions by working closely with application engineers or technical service staff.
• Maintain awareness of customer news and industry developments; flag key items to the team.
• Manage day-to-day interactions with assigned customers, including regular face-to-face and virtual meetings.
• Identify potential growth opportunities at existing accounts and support the onboarding of new projects or products.
• Develop and execute basic account strategies to achieve revenue and profitability targets.
• Coordinate internally to align commercial, supply chain, and technical support for customer needs.
• Address common customer questions on product availability, lead times, and basic technical specifications.
• Maintain accurate forecasts and sales pipeline using CRM tools.
• Track customer satisfaction metrics and initiate corrective actions when needed.
• Stay informed on customer organizational changes and industry news; share updates internally.

Qualifications

• Account Manager I: Associate’s degree in business, applied science, or related field and 2+ years related experience OR Bachelor's degree in business, engineering, chemistry, or related field and 0+ years related experience OR An equivalent combination of education and experience.
• Account Manager II: Associate’s degree in business, applied science, or related field and 4+ years related experience OR Bachelor's degree in business, engineering, chemistry, or related field and 2+ years related experience OR Master’s degree in business, engineering, chemistry, or related field and 0+ years related experience OR An equivalent combination of education and experience.

Benefits

At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp™, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive a robust benefits offering including employee stock ownership and bonus plans as well as other standard benefits.