Account Manager (Hybrid)

About Dempsey, A Division of Patriot Growth Insurance Services

Since 1968, Dempsey Benefits has been a trusted employee benefits firm, proudly serving hundreds of clients across a broad spectrum of industries. Our dedicated team of advisors and account managers delivers personalized service rooted in hard work, exceptional knowledge, and honesty. We partner closely with employers to develop benefits programs that reflect company culture and deliver value to employees. At Dempsey Benefits, our goal is to be an essential part of your business’s success by providing tailored benefit solutions and unwavering support.

Position Overview

We are seeking a Benefits Account Manager to support client satisfaction and retention by managing the full lifecycle of employee benefits accounts. This role oversees renewals, open enrollment, and ongoing service while providing guidance on benefit plans. The ideal candidate is detail-oriented, client-focused, and able to manage multiple priorities while delivering a seamless client experience.

Professional Responsibilities

• Serve as the primary point of contact for assigned group benefit clients, providing proactive and responsive day-to-day service.
• Manage the full lifecycle of benefit programs, including RFQs, proposals, renewals, onboarding, and open enrollment.
• Coordinate renewals by gathering carrier quotes, analyzing options, and supporting client recommendations in partnership with Producers.
• Act as a liaison between clients and carriers, assisting with claims, eligibility, and coverage-related inquiries.
• Oversee new business implementation, ensuring accurate setup, enrollment, and smooth transitions.
• Maintain accurate client records, plan documents, and premium information within internal systems.
• Collaborate with internal teams to resolve issues and ensure consistent, high-quality service delivery.
• Prepare and distribute client and employee-facing materials, including benefit guides and compliance documentation.

Qualifications And Requirements

• 1-3 years of experience in employee benefits, insurance, or a related account management role.
• Active Michigan Life & Health insurance license.
• Associate degree in Business Administration, Human Resources, or a related field required; Bachelor’s degree preferred.
• Proficient with Microsoft Office Suite and agency management or CRM systems.
• Strong communication and interpersonal skills with the ability to support client relationships effectively.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Able to collaborate across teams and contribute to a positive, service-focused environment.