Account Manager, Higher Education

Reporting to the Director of Segment Sales, the Account Manager will lead and coordinate sales activity, utilizing expertise and resources such as product specialists, client relationship managers, and field marketing teams to meet and exceed sales targets.

About You

• Bachelor’s degree in a related field
• 5+ years of experience as a direct field sales professional
• Experience selling into ed tech or academia accounts

It would be great if you also had:

• Experience selling directly to libraries (highly preferred)
• Advanced degree in Library Science or related field
• Experience with MS Office (Excel, Word, and PowerPoint) and technical troubleshooting tools
• Certifications pertinent to the sales profession
• Previous experience with Salesforce or similar tools

Responsibilities

• Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long-term revenue
• Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive toward shared goals
• Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serve as the primary point to engage the client
• Lead RFP coordination and development as needed; seek opportunities to unite multiple RFPs or current investments and collaborate with product specialists as appropriate
• Manage the full portfolio forecast (renewals and new business), including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy
• Maintain a good working knowledge of products, especially in core content where there are no specialists
• Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations
• Maintain awareness of all proposals and, as the account plan warrants, lead discussions with the client
• Ensure the account plan is making progress and is aligned with other objectives in the account
• Manage the overall health of the account by coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings
• Ensure client satisfaction and resolve issues, relying on product specialists for specialty product issues and working with colleagues in customer services and technical support
• Enter leads and new activity into Salesforce.com to ensure collaboration and full communication

About the Team

Our goal across Academia & Government (A&G) is to help our customers educate the world. The team focuses on driving research excellence, empowering researchers to address today's global challenges, and helping customers improve operational efficiency and effectiveness. We are proud that 99% of the world’s top 400 universities rely on our solutions to advance research, teaching, and learning.

You will work with a global network of sales and account-focused team members to support retaining and growing your accounts, including Product Sales, Customer Success, Customer Education, and Professional Services.

Pay

The expected base salary for this position is $84,000 – $105,000 USD per year. This role is eligible for incentive or bonus earnings. Individual pay is based on experience, education, skill, ability, expertise, and relevant factors.

Benefits

• Medical, dental, and prescription drug coverage
• Life insurance
• 401k with company match
• Long-term disability coverage
• Vacation and sick time
• Volunteer time
• Discount programs

Schedule

• Full-time permanent position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed
• Remote position, ideally based in NV, OR, AZ, or ID
• Travel up to 50% across a Northern CA & NV territory