Account Manager - Health Systems

Key Responsibilities

• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
• Possess a proactive, ownership-driven approach to problem-solving in a high-growth environment
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven success driving renewals and expansion in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Preferred Experience

• With healthcare IT, AI/ML platforms, or clinical workflow tools
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
• Experience working with multiple stakeholder personas and long sales or adoption cycles

What We Value

• Comfort pushing the pace
• A collaborative mindset paired with clear, thoughtful communication
• A proactive, ownership-driven approach to problem-solving in a high-growth environment
• A strong work ethic with a commitment to quality, rigor, and attention to detail

Compensation

• This role offers a base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range.
• The package also includes meaningful equity and full benefits.
• Cash compensation is flexible based on experience, and we encourage candidates outside this range to apply.