Account Manager-Guest Management & Credentialing

About the role

The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross-functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client's event cycle.

Responsibilities

• Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
• Guide clients through best-practice workflows and platform solutions for TicketManager’s Event & Ticket Management system.
• Own project timelines, deliverables, and launch dates while coordinating cross-functional teams.
• Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle.
• Gather and translate client requirements into actionable technical tasks for internal teams.
• Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.

Desired Skills and Experience

• Bachelor’s degree required
• 2-4+ years of professional work experience in a collaborative, data-driven environment
• Previous customer service and/or customer success experience preferred
• Sports, entertainment, and hospitality experience preferred
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Proven presentation and executive meeting planning
• Self-motivated person who can take directions and exceed expectations
• High personal integrity, ethics, and credibility
• Expertise with standard corporate software including JIRA, CRM, etc.
• Able to work in a fast-paced environment while on-site with clients
• Technical aptitude with software configuration and troubleshooting
• Experience with workflow-driven SaaS platforms preferred
• Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)

Location

Mesa, AZ

Compensation

$65,000-$75,000 Base Salary & Bonus Eligibility

Reports to

Senior Manager, Project Management

Work Expectations

Role is In-Office, Monday-Friday

Retirement

401(k) & Company Match

Health Benefits

• Medical
• Dental
• Vision
• Chiropractic

Time Off

Unlimited PTO

Interview Process

Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.

Events

• Quarterly live event credits (we practice what we preach!)
• Monthly happy hours
• Volunteering

Perks

• Fun, collaborative, in-office culture at our HQ with catered lunches
• Big company perks with the autonomy of a high-growth startup

Recognition

• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500