Account Manager - Group Benefits

About the role

The Account Manager serves as the primary relationship manager for employer groups after they become Nationwide clients. They focus on retaining existing clients, managing annual renewals, and ensuring brokers and groups receive excellent ongoing support.

Responsibilities

• Serve as a trusted partner to brokers throughout the year, helping resolve escalated service concerns, maintaining strong relationships, and ensuring a positive customer experience.
• Collaborate with underwriting and actuarial teams to evaluate pricing and renewal strategies.
• Additoinal Key Responsibilities: Address client’s operational issues and concerns, promote new products and services, coordinate with product, legal, operations, and sales for assigned clients, facilitate resolution of operational issues, analyze reporting to identify problems and trends, analyze client’s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiatives, monitor progress of issues and projects, monitor service levels and assure client commitments are met and/or exceeded, report trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company’s accident and health business unit(s).

Requirements

• Licensing: Active Life & Health license preferred. Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire. Nationwide provides licensing training and testing support.
• Education: Bachelors’ degree preferred.
• Experience: 3 or more years of experience preferred.

Qualifications

• Proven ability to build and maintain relationships.
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
• Highly competent at multi-tasking.
• Ability to be flexible with scheduling around business needs and excellent attendance.
• Ability to work independently as well as thrive in a fast-paced, dynamic, team environment.
• Must possess effective verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Access and PowerPoint).

Skills

• Effective organization and time management skills.
• Highly competent at multi-tasking.
• Ability to be flexible with scheduling around business needs.
• Excellent attendance.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office.

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off
• Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire

Pay

$52,000.00 - $78,000.00

Schedule

Exempt (Not Eligible)