Account Manager - Group Benefits

About the role

The Account Manager serves as the primary relationship manager for employer groups after they become Nationwide clients. While the sales team and wholesalers focus on winning new business, the Account Manager focuses on retaining existing clients, managing annual renewals, and ensuring brokers and groups receive excellent ongoing support. Primary responsibility would be working with brokers to retain small business medical groups at the time of reissue.

Responsibilities

• Serve as a trusted partner to brokers throughout the year, helping resolve escalated service concerns, maintaining strong relationships, and ensuring a positive customer experience.
• Collaborate with underwriting and actuarial teams to evaluate pricing and renewal strategies.
• Addreses client’s operational issues and concerns in efforts to retain client.
• Addresses client’s operational issues and concerns
• Promotes new products and services to gain more business from existing clients proactively seeking to identify new business opportunities
• Collaborates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they arise
• Coordinates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they arise
• Refers client to appropriate resolution resource
• Evaluates clients’ business and identify trends
• Analyzes reporting to identify problems and trends
• Analyzes client’s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiatives
• Makes sure progress of issues and projects are monitored
• Makes sure service levels are monitored and client commitments are met and/or exceeded
• Reports trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company’s accident and health business unit(s)

Requirements

• Active Life & Health license preferred.
• Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire.
• Nationwide provides licensing training and testing support.

Qualifications

• Bachelor’s degree preferred.
• 3 or more years of experience preferred.
• Licence/Certification/Designation: Life and Health license required.

Skills

• Proven ability to build and maintain relationships.
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
• Highly competent at multi-tasking.
• Ability to be flexible with scheduling around business needs and excellent attendance.
• Ability to work independently as well as thrive in a fast-paced, dynamic, team environment.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Access and PowerPoint).

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Pay

The national salary range for Account Manager - Group Benefits : $52,000.00-$78,000.00

Schedule

Work from home/office sales environment. Requires minimal travel.