Account Manager - Grocery & Retail SMB

About the role

Cleaned Document About The Role And Team Working in Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Manager for SMB, you will be a strategic consultant responsible for driving demand generation for partners who rely on the Uber Eats platform to grow their business. You'll bridge digital marketing and real-world operations, helping merchants maximize their performance through ads, promotions, and data-driven insights.

Team

This role is for the resilient and resourceful who are energized by the messy reality of doing big things at scale. You will need to balance the excitement of closing deals with the challenge of navigating shifting priorities and internal complexity to unlock value for your clients. If you are motivated by tangible impact and can stay steady when the path forward isn't predefined, this is where you'll grow.

What You'll Do

• Build and grow long-term partnerships by understanding what matters most to our merchants—not just selling a product.
• Navigate ambiguity and internal complexity to unlock revenue opportunities through tailored advertising and promotional solutions.
• Adapt your consultative approach based on market dynamics and imperfect information to optimize merchant spend efficiency.
• Collaborate across operations, marketing, and product teams to resolve blockers and drive adoption of new platform features.
• Communicate clearly and stay resilient through tough negotiations, guiding merchants to improve conversion and reduce cancellations.
• Lead the category growth by tracking data and following through on promises, even when the work gets messy.

Basic Qualifications

• 3+ years of experience, ideally in account management, consulting, sales, or growth marketing.
• Bachelor's degree or equivalent professional experience.
• Proficiency in data tools such as Excel, Google Sheets, or CRM platforms like Salesforce.
• Proven experience analyzing data-driven insights to provide actionable business recommendations.
• Ability to work in a location-generic capacity within the required region.

Preferred Qualifications

• Experience in digital advertising, retail media networks, or programmatic marketing.
• Background in the alcohol industry, e-commerce, or hospitality.
• Systems thinking mindset with the ability to navigate cross-functional tension and influence without authority.
• Resilience and a "go-get-it" attitude in high-stakes, fast-moving environments.

Pay

The base salary range for this role is USD $90,000 per year - USD $100,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of compensation. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Schedule

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Benefits

If you have a disability or special need that requires accommodation, please let us know by completing this form. For San Francisco, CA-based roles: You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.