Account Manager- Golf

We are ideally looking for someone bilingual in Montreal, Quebec, but we are also open to remote candidates within Canada and the US.

About the role

In this role, you will manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform. You’ll work closely with operators and club managers to increase product adoption, grow revenue within accounts, and ensure long-term customer success. This is a highly relationship-driven role where you’ll combine consultative selling, customer success, and industry expertise to support some of the best golf courses across North America.

Responsibilities

• Proactively reach out to customers in your portfolio to drive up product usage and add-ons.
• Expand the usage of the many modules Lightspeed Golf offers.
• Identify and address churn risks, and ensure adoption of new product launches.
• Ensure successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
• Provide a point of escalation for any issues our large customers may encounter.
• Perform various projects and initiatives to improve our customer’s experience with Lightspeed, which would increase CSAT.
• Identify opportunities for reference accounts/marketing case studies from your portfolio.
• Perform regular reporting on the state of your portfolio, and ensure high CSAT/NPS of clients.
• Stay up to date on the Lightspeed product, new processes, and new add-ons.
• Be the voice of the customer – and flag product requests to the appropriate teams.
• Be involved in team and/or region-wide initiatives, and in continual improvements to how we communicate and work together.
• Provide best practices to customers regarding POS and management.
• Keep up to date with industry best practices.
• Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes.
• Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs.
• Contribute as part of the wider team to achieve organizational objectives, even if this means doing things that aren’t strictly within the scope of your role.

Requirements

• Experience managing an extended and complete sales cycle.
• Strong emphasis on ensuring customer satisfaction.
• Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business.
• Bilingual in English and French (spoken and written) is strongly preferred.
• Experience working with major corporations and maintaining SLAs.
• Well versed in and passionate about the golf industry.
• Consultative, analytical, and solutions-oriented.
• Highly self-motivated, disciplined, and organized.
• Results and metric-driven.
• A sense of adventure and an entrepreneurial spirit.

Benefits

• Flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee-led networks, social committees, and sponsored sports teams.
• Computer purchase program to get your personal MacBook.
• Enhanced parental leave to support growing families.

Pay

We reasonably expect the total compensation for this position to be in the range of $43,000-86,000 USD (including the Variable Part). Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.