Account Manager - General Line

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

About the role

Our Ingersoll Rand’s Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share, and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers.

Responsibilities

• Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area.
• Develop existing customer base and secure new, competitive accounts to expand IR presence in the market.
• Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment, and energy audits.
• Keep current with all product knowledge, industry standards, and training needed.
• Execute strategy for continuous improvement and exceeding customer satisfaction.
• Achieve all assigned sales targets.
• Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within the customer center.
• Partner with services team to best understand products and services and satisfy and anticipate customer’s needs.
• Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation.
• Ensure resolution of all customer disputes.
• Manage all costs associated with selling efforts, including travel and entertainment expenditures.
• Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center.
• Earn Customer loyalty by collaborating cross-functionally.
• Leverage best support for customers by partnering with the service team to help troubleshoot customer issues or offer unique solutions.
• Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in the order management system.
• Record order follow-up activities (e.g., delivery), reporting requirements (email), and database requirements.
• Provide feedback on market conditions.
• Responsible for driving and tracking the sales pipeline of all account activity and daily reporting.

Requirements

• High School Diploma
• 4+ years of experience in an industrial sales business setting

Skills

• Excellent relationship-building and interpersonal skills, including verbal, written, and presentation communication skills.
• Establishes and builds solid relationships with customers, key institutions, and team members.
• Honest, self-motivated, and team-oriented. Able to work within a team environment and independently.
• Mechanical and electrical expertise required. Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and recommend technical solutions.
• Tech-savvy; knowledge of Salesforce preferred.
• Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts.
• Must have excellent prioritization and time management skills.

Preferences

• Bachelor’s degree in engineering, engineering technology, business, or equivalent.
• Knowledge of Salesforce.

Schedule

Regional travel to customer sites is required within the assigned geographic territory.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years; Hit & Run; License Suspension; Reckless/Careless Driving; Multiple smaller infractions or preventable collisions in the previous 3 years.

Pay

The total pay range for this role, including incentive opportunities, is $60,000 - $180,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package includes:

• Health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.
• Life insurance.
• A robust 401(k) plan.
• Paid time off.
• Employee stock grant, among other offerings.