Account Manager - Flow Control Valves & Regulators

About the role

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Process Control & Safety Systems, Control Valves & Regulators, Isolation Valves & Actuation, Oil & Gas Automation, Reliability Solutions & Services, Pressure Management, Specialty Pumps & Rotating Equipment, Instrumentation, Maintenance & Repair Services.

Responsibilities

• Responsible for the establishment, maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services for actuation related products.
• Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.
• Maintains a high degree of product and application knowledge.
• Maintains a high degree of industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.
• Maintains comprehensive customer support with a primary base on customer retention.
• Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include actuation products and services.
• Collaborates within account teams as required to develop and implement the strategy for the Account Plan.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Completes monthly sales reports and other required correspondence in a timely and effective manner.
• Manage customer expectations relative to deliverables and timeframes.

Qualifications

• Education/Knowledge: BS/BA degree required, engineering or associated technical degree preferred. Strong knowledge of process industry applications, operations and technology, particularly focused on pressure management equipment and on/off valve actuation and controls products.
• Experience/Skills: A minimum of 5 plus years proven outside sales experience in the process control industry. Excellent network of current industry contacts is preferred. 3-5 years’ experience calling on Upstream, Midstream or Downstream End Users and Engineering Contractors.

Skills

• Excellent demonstrated ability to interface with and influence technical decision makers.
• Excellent prospecting/opportunity skills.
• Strong innovation in selling and servicing techniques.
• Excellent analytical and creative problem-solving skills.
• Excellent effective written and excellent oral communication skills, including strong presentation skills.
• Strong technical ability to evaluate potential product applications and alternatives.
• Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
• Strong ability to interact effectively with all levels of customer contacts and internal personnel.
• Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
• Strong drive and initiative, highly motivated.
• Strong negotiating skills.
• Strong information management skills, including personal computer use.
• Exhibits strong self-management skills including a high degree of professionalism and dependability.

Requirements

Must live in Corpus Christi or surrounding area.