Account Manager - Flow Control Valves & Regulators

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to customers throughout the Central and Gulf Coast regions of Texas.

Specialties

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation – fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation Maintenance & Repair Services

Responsibilities

• Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products, and services.
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for all final control products.
• Prospect, qualify, develop, and close potential new customer accounts and sales opportunities.
• Maintain a high degree of product and application knowledge.
• Maintain a high degree of refining, petrochemical, and power industry knowledge and awareness, including trends, technology advancements, significant accomplishments by others in the business, state of the competition, and significant events related to our business and the customers’ businesses.
• Maintain comprehensive customer support with a primary focus on customer retention.
• Establish relationships and build rapport to assist with influencing customer preference and specifications to include Puffer-Sweiven.
• Collaborate with Sales Team Leader on product and service expansion opportunities.
• Work within account teams as required, developing and implementing the Account Plan.
• Work with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Maintain and update Salesforce opportunities, monthly sales reports, and other required correspondence in a timely and effective manner.

Requirements

• BS/BA degree required; engineering or associated technical degree preferred.
• Strong knowledge of refining and petrochemical and/or power industry applications, operations, and technology.
• A minimum of 3-5 years of proven sales experience in the downstream or power industry.
• Solid network of current industry contacts is preferred.

Skills

• Excellent demonstrated ability to interface with and influence technical decision-makers.
• Excellent prospecting and opportunity skills.
• Strong innovation in selling and servicing techniques.
• Excellent analytical and creative problem-solving skills.
• Strong effective written and excellent oral communication skills, including strong presentation skills.
• Strong technical ability to evaluate potential product applications and alternatives.
• Strategic thinker – cognizant of factors that may affect account strategy.
• Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
• Strong ability to interact effectively with all levels of customer contacts and internal personnel.
• Strong interpersonal skills including engaged listening, acknowledging, questioning, and discovery skills.
• Team player with good conflict management and consensus-building skills.
• Strong drive and initiative; highly motivated.
• Strong negotiating skills.
• Strong information management skills, including personal computer use.
• Strong ability to manage customer expectations relative to deliverables and timeframes.
• Exhibits strong self-management skills including a high degree of professionalism and dependability.