Account Manager, Float - Located in Chicago, IL

About the Role

Provides full coverage of Account Manager (AM) responsibilities during absences as assigned. This role is responsible for remotely building, maintaining, and expanding strong relationships with C-suite level (CEO’s, CFO’s, COO’s), Student Groups, and other influencers/decision-makers in strategically important large accounts within assigned geography. Accounts include colleges, universities, technical or vocational schools, network partners, community-based organizations and coalitions, corporations, and service sectors (such as police and fire academies and units) within Illinois and Iowa. The territory for this position requires residence in Chicago, IL.

The AM, Float positions NMDP’s Mission for optimal access and partnership within preferred donor segments and develops deep donor insights to drive growth and loyalty. Coordinates all activities within assigned territories to recruit potential donors to the registry.

Responsibilities

• Develops and executes strategies to create access to students, employees, and key contacts within targeted accounts.
• Delivers persuasive presentations focused on the member value proposition to recruit targeted audiences to the registry.
• Builds collaborative partnerships with internal and external stakeholders, leading without authority to drive alignment and coordination across member recruitment teams.
• Communicates marketplace intelligence, evaluates partners’ business needs, and adapts to changing dynamics within the geography.
• Provides sound business recommendations and prioritizes execution on current and future opportunities.
• Demonstrates knowledge of the Cell Therapy landscape, including pathways and guidelines, and articulates the importance of NMDP partnerships to donors and patients.
• Develops comprehensive strategic account plans and effective business plans to enhance ethnically diverse member recruitment through well-defined strategies and tactics.
• Monitors and tracks performance of existing initiatives, adjusting based on sound business decisions.
• Performs other duties as assigned.

Requirements

• Associate’s or bachelor’s degree in business, healthcare, or a related field (or equivalent experience).
• Minimum of 3 years of successful account management and/or sales experience.
• Valid driver’s license.
• Availability to travel 30%.

Qualifications

• Knowledge of strategic account selling and planning.
• Proficiency in Salesforce and Microsoft Office, including Excel.
• Strategic thinking, planning, and problem-solving skills.
• Consultative, results-driven mindset grounded in customer decision-making.
• Ability to build strong, collaborative relationships with internal and external partners.
• High degree of learning agility and adaptability to new, ambiguous, or difficult conditions.
• Elevated self-awareness with the ability to translate feedback into action.
• Excellent oral and written communication skills, including follow-through.
• Ability to identify and meet internal/external customer needs.
• Flexible and creative thinking in developing new business solutions.
• Strong organizational, relationship-building, and project management skills.
• Ability to manage conflict and prioritize effectively.

Preferred Qualifications

• Previous donor/member recruitment experience.
• People management experience.
• Experience working with cross-functional teams.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Accident, critical illness, and hospital indemnity coverage.
• Well-being, legal, identity theft, and pet benefits.
• Retirement plans.
• Paid time off, holidays, and leave programs.
• Incentive plans for eligible employees.

For more information, visit NMDP Benefit Information.