Account Manager - Final Mile

Summary

The Account Manager is responsible for managing client relationships and supporting the overall customer experience for assigned accounts. Serving as the primary point of contact, this role partners with operational teams and key stakeholders to ensure alignment with client expectations, facilitate effective communication, resolve issues, and promote long-term customer satisfaction.

Essential Duties And Responsibilities

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience.
• Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives.
• Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations.
• Facilitate clear communication between clients and internal stakeholders to promote collaboration, transparency, and timely resolution of issues.
• Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement.
• Maintain accurate account documentation, action plans, meeting notes, and performance reporting.
• Prepare and present client-facing reports and performance updates, ensuring stakeholders remain informed of progress and key initiatives.
• Act as an advocate for the customer by communicating client priorities, concerns, and feedback to internal teams.

Qualifications

• Education & Experience: Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred; plus 3–5 years of experience in account management, client services, customer experience, operations support, or a related field. Equivalent combination of education and experience will be considered.
• Knowledge, Skills, and Abilities: Knowledge of account management, customer service, and client relationship management practices. Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast-paced environment. Strong communication, problem-solving, and relationship-building skills, with the ability to work effectively with clients and cross-functional teams. Detail-oriented with the ability to analyze account performance, identify service issues, and support resolution efforts. Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels. Strong organizational and time management skills with a focus on customer satisfaction and continuous improvement.

Physical/Environmental Demands

• Physical Activity Level: While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.
• Working Conditions: Noise level in the work environment is usually moderate. Work is performed in a climate-controlled environment in an office setting with adequate ventilation.