Account Manager (Facilities Management) - North Chicago, IL

About the role

As a CBRE Account Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Cook up and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements.
• Investigate various approaches to attain end results.
• Inform the organization of potential risks and implement action plans to address them.
• Aid in the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients.
• Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded.
• Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams.
• Manage expectations of the client and project team regarding the scope of work and responsibilities.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Qualifications

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

Why CBRE: When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

Pay

The minimum salary for the Account Manager position is $101,500 annually [or $48.80 per hour] and the maximum salary for the Account Manager position is $130,000 annually [or $62.50 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Schedule

Not specified.