Account Manager - Experiential

Application Deadline: 13 October 2026 | Department: Account Management | Employment Type: Full Time | Location: New York

About the role

Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

Responsibilities

• Leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
• Working closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
• Providing strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
• Managing and mentoring junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
• Staying up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
• Independently creating, tracking, monitoring and enforcing detailed scopes of work for projects
• Developing and managing project budgets, ensuring that projects are profitable and that all costs are accounted for
• Identifying new business opportunities, developing and presenting proposals to clients, and negotiating contracts
• Project managing workback, workstreams, internal stakeholders, and creative/production problem solving
• Monitoring project performance and providing regular updates to clients and internal teams to ensure that projects are completed on time and within budget
• Streamlining internal processes and identifying areas to improve efficiency and effectiveness
• Providing exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
• Identifying potential project risks and developing contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
• Being a strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives

Requirements

• Proven experience leading multi-workstream programs with significant digital components
• Strong understanding of experiential delivery models, timelines, and constraints
• Experience owning budgets, schedules, and risk management at a program level
• Excellent communication management skills
• A calm, structured, and solutions-oriented approach under pressure
• Strong organizational skills and attention to detail
• Bachelor’s Degree or equivalent experience
• 4+ years of relevant experience in experiential campaigns and 7+ related fields (including agency or in-house marketing roles)
• Proven experience with integrated programs featuring solid digital strategies

Skills

• Leads by behavior and attitude, not through position or tenure
• Thinks strategically – knowledge of Imagination and Client practices
• Inspires creativity and innovation – imagines creative solutions
• Drives results – achieves high levels of customer satisfaction
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
• Flexibility and adaptability, able to adjust to changing client needs and market conditions
• Ability to work weekends and holidays on occasion as required by client workload
• Must be able to travel internationally for up to two weeks at a time
• Excellent presentation, communication and client liaison skills
• Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
• Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs