Account Manager - Experiential

Application Deadline: 13 October 2026Department: Account ManagementLocation: New YorkCompensation: $90,000 - $95,000 / year Description Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-housemarketing roles. Proven experience with integrated programs featuring solid digital strategies is required. Key Responsibilities Strategic Insight & Program LeadershipResponsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challengesWork closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectivesProvide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectivesManage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceededStay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clientsIndependently creates, tracks, monitors and enforced detailed scopes of work for projects. Account & Project ManagementDevelop and manage project budgets, ensuring that projects are profitable and that all costs are accounted forIdentify new business opportunities, develop and present proposals to clients, and negotiate contractsProject manage workback, workstreams, internal stakeholders, and creative/production problem solvingMonitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budgetStreamline internal processes and identify areas to improve efficiency and effectiveness. Stakeholder CommunicationsProvide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service providedIdentify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessaryA strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives Team, Vendor & Partner Management / Commercial & Operational ExcellenceExcellent presentation, communication and client liaison skillsExcellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders. Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs.The ability to work on and manage multiple projects concurrentlyTeam player, must be flexible, inclusive, positive and helpfulExcellent attention to detailStrong organizational skills, able to manage project timelines, budgets, and resources effectively. Skills, Knowledge and Expertise Leads by behavior and attitude, not through position or tenureThinks strategically – knowledge of Imagination and Client practicesInspires creativity and innovation – imagines creative solutionsDrives results – achieves high levels of customer satisfactionStrong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectivesExceptional problem-solving skills to identify potential issues and develop creative solutions to resolve themStrong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholdersAbility to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budgetFlexibility and adaptability, able to adjust to changing client needs and market conditionsAbility to work weekends and holidays on occasion as required by client workloadMust be able to travel internationally for up to two weeks at a time What you bring:Proven experience leading multi-workstream programs with significant digital componentsStrong understanding of experiential delivery models, timelines, and constraintsExperience owning budgets, schedules, and risk management at a program levelExcellent communication management skillsA calm, structured, and solutions-oriented approach under pressureStrong organizational skills and attention to detailBachelor’s Degree or equivalent experience You'll Succeed Here If You:Enjoy orchestrating complexity and bringing order to creative ambitionThrive in fast-paced, collaborative, and high-visibility environmentsAre confident leading conversations, making decisions, and managing tradeoffsAppreciate the intersection of physical environments and digital experiencesTake pride in delivering well-crafted, reliable, and impactful work Applicants must be authorized to work in the United States. Unfortunately, we are unable to sponsor visas for this role at this time. Benefits What we can offer you:Work with a state-of-the-art product and deliver it to exciting and innovative brands.Learning and development opportunities that contribute to professional growth.A fun, engaging work cultureBe part of a mission-driven team that values agility, integrity, and excellence.Opportunity to contribute to large-scale, high-impact projects from day one.Dedicated personal growth & development through our GrowForward programme. Benefits and perks offered:Comprehensive paid time off benefitsHybrid work model, where our team comes into the office a minimum of 3 days per weekGenerous parental leaveUp to 4% safe harbor company 401k matchComprehensive, low-cost health benefits ‎Imagination: Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events. We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023. Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google. For more information, please visit imagination.com or follow @imaginationglbl on social. Our Beliefs and Behaviours: We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success: We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions. We believe rigour results in better choices... so we ask precise, provocative questions. We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’. We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team. Global Inclusivity Statement: At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation. As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves. That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed. Our Beliefs and Behaviours By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive. Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking. Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences. Bravery stands up for what’s right - We confront biases and advocate for progress. Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively. Our Commitment We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.